Cookie Policy
How can I get in contact with Pronto TopUp?
If you have any questions about this cookie policy or any other queries or complaints, our customer care team is here to help – please contact us using one of the following options:
What is Pronto's Cookie Policy?
At Pronto TopUp, we always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws. We want you to know exactly how we use cookies, web beacons and similar technologies on the website. We recommend that you read this cookie policy carefully.
Can Pronto TopUp change its Cookie Policy?
Pronto TopUp will inform users about any material changes to its cookie policy by posting a notice clearly on our website or on our website blog. We advise you to visit our blog periodically to check if there have been any changes to our policies.
What is a Cookie?
A cookie is a small text file of letters and numbers that is stored in your computer, tablet, mobile or other device. A cookie allows website's to distinguish your device from other users’ devices.
Why do we use Cookies?
We use cookies to help us remember details of your visits to the website including, but not limited to, technical information about your visit e.g. time of first and last visit, session identifiers and device identity information. This helps us to provide you with a good experience when you use the website and allows us to improve our website. We also use cookies in order to allow us to display Pronto TopUp promotional material that we think will interest you on other sites you visit across the Internet.
Do Cookies hold my Personal Data?
Generally speaking, cookies do not contain personal data unless you have already given this information to the website.
What type of cookies does our website use and for what purpose?
The website's use cookies which fall into the categories below. The cookies’ expiration date varies, some expire within a few days, others after two years.
Cookie Type
Purpose
More Information
Strictly Required
These cookies are essential in order to navigate through the website and use its functionalities.
These cookies allow you to stay logged in while using the website and let you perform actions without having to log in again.
Functional
These cookies help to provide a better experience when using the website.
These cookies permit the website to remember certain details about the choices made, including: the preferred language; logins and browser and device information used for fraud prevention purposes.
Analytics
These cookies permit us to evaluate how visitors use our website. They help Pronto TopUp to improve the functionality of the site, in order to satisfy our customers.
These cookies collect information anonymously, including the number of visitors to the website. They also allow us to calculate how much time you spend on the site pages and see how you arrived at our site.
Marketing
These cookies record information about your visit and use of our website, for advertising purposes.
These cookies enable us to display promotional material from Pronto TopUp that we believe might interest you on other sites you visit. Pronto TopUp may also share information about your behavior on the website with third parties (including third-party website operators and/or social media sites) to show you personalized content. We also use cookies to determine which ads users have seen and how many times they have seen a particular ad.
Third Party Cookies
The following cookie table lists a selection of the third party cookies used on our website. Although we may update this table periodically, please be advised that the names of cookies, pixels and other technologies are subject to change and the below table may not reflect all of the third party cookies that we use.
Cookie Type
Purpose
More Information
Facebook Pixel
Marketing
Facebook Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Facebook and to improve the effectiveness of those advertisements. We may also use Facebook Pixel to create retargeting advertisements and custom audiences for our advertisements on Facebook and our website. In particular, it enables us to understand how our users move between devices when accessing our website and Facebook.
Google Analytics
Marketing
Google Analytics is a web analytics service provided by Google Inc. ('Google'). Google Analytics uses cookies to help Pronto TopUp analyse how users use the websites. If you consent the use of cookies on our websites, the information generated by the Google Analytics cookie about your use of the websites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google Ads
Marketing
Google tracking cookies enable us to understand if you complete certain actions on our website after you have seen or clicked through one of our adverts served via Google. Based on the content you have engaged with on our websites Google are able to deliver some targeted adverts across other Google partner websites.
What Type of Cookies Do the Mobile Applications Use?
In addition to information explicitly provided by you, the Pronto TopUp mobile applications collect usage, behavioural, analytical and troubleshooting (crash reporting) information. This information includes Advertising Identifiers for both Android and iOS. These identifiers are used to identify how a user initially found the app (e.g. through which advertising campaign) and for app analysis purposes. Pronto TopUp’s apps use Google Firebase Analytics and Crashlytics Crash Reporting to capture this information. Further information on Google Firebase can be found here https://firebase.google.com/, information on the type of data collected can be found here https://support.google.com/firebase/answer/6318039. General information on the Google Privacy policy can be found here https://policies.google.com/privacy.
Can I block or delete Cookies?
Yes you can if that is what you choose to do. Please note that if you choose to opt-out of receiving cookies, you may lose some features and/or functionality of the website.